Call Center Quality Assurance: Best Practices, Software, Etc
Call Center Quality Assurance: Best Practices, Software, Etc
If you ever need to be convinced about why call center quality assurance is essential, I have two reasons for...
Read More
Your A-Z Guide To Call Center Gamification For Superb Results
Your A-Z Guide To Call Center Gamification For Superb Results
Call center gamification is adding games and game-based elements to call center campaigns and boosting productivity. Gamification is a great...
Read More
The Ultimate Guide to Sales Pitch Scripts (With Templates)
The Ultimate Guide to Sales Pitch Scripts (With Templates)
The market is getting 16% more competitive as compared to 2020. In such a time, your sales pitch script should...
Read More
Crafting Effective Cold Calling Scripts: Strategies & Tips
Crafting Effective Cold Calling Scripts: Strategies & Tips
What does a typical cold call look like today? Your sales rep is reaching out to a potential buyer who...
Read More
Guide Call Center Agents to the Right Questions with Branching Scripts on CallHub
Guide Call Center Agents to the Right Questions with Branching Scripts on CallHub
Ever encountered one of those situations where your agents can't find their way around a script and leave the conversation...
Read More
Long code vs. 10DLC- Everything You Wanted to Know (with FAQs)
Long code vs. 10DLC- Everything You Wanted to Know (with FAQs)
Lately, you’ve been hearing a lot about 10DLC (10 Digit Long Code). The new messaging revolution has gotten campaigns and...
Read More